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Throughout the web site, and other documentation, the term ‘LoNo’ refers to all aspects concerning www.lono.co.uk, or LoNo

LoNo is the Trade Mark of Padimax Ltd.

The following is information about using the LoNo web site and the Terms and Conditions. Any points can be clarified by e mail at questions@lono.co.uk

Your statutory rights are not affected

Alcohol content

Alcohol content is defined by the following terms:

  • Low alcohol containing less than 1.2% alcohol by volume
  • De-alcoholised containing less than 0.5% alcohol by volume
  • Alcohol-free containing less than 0.05% alcohol by volume
  • Non-alcoholic containing 0.0% alcohol by volume

All LoNo wines and beers are less than 0.5% abv, and therefore are classed as de-alcoholised. Most other EU countries use 0.5% abv as their alcohol free limit, and so the UK is way out of kilter; ‘de-alcoholised’ is not a EU definition.

Pricing

LoNo tries to ensure that all prices are current, but we reserve the right to alter prices without prior notice.

Money back guarantee

If you aren't happy with our drinks, you are welcome to return any unused and unopened bottles within 14 days of delivery, and we will return your money for these bottles. Delivery charges are not refundable.

You will be responsible for returning the unused bottles to us safely. Feel free to re-use the packaging we sent with your order, but please make sure that the bottles are well fitted, and any unused space in the box is sympathetically filled to avoid breakages. We are not liable to return money for any bottles which are returned broken or which are not in a condition for re-sale (labels torn etc)

We can arrange for our courier to collect from you, and deduct the charges from your refund if you wish. Please feel free to e mail (info@lono.co.uk) us or call us (0800 825 0035) and we shall arrange everything for you.

Refusal

LoNo reserves the right to refuse to serve anyone for whatever reason, particularly concerning suspicion of payment guarantee, security on the web, or fraud.

Taxes

All prices shown on the LoNo web site include VAT. However, LoNo reserves the right to charge VAT on any special orders or services. All taxes applied by LoNo will be those of the UK.

Information

LoNo tries hard to ensure that information throughout its web site and other LoNo material and publications is accurate. LoNo does not, however, warrant nor guarantee this information as we are subject to any changes that may be made by suppliers or any internal or outside agency.

Rights and Copyright

All rights and copyright of this web site are reserved by LoNo. This includes any component in its design, structure, source code, software (including applets), that are owned or controlled by LoNo or associates.

Governing Law and Contracts

LoNo is intended to only serve products to residents of the UK. Enquiries from other domiciles are welcome and should be directed through questions@lono.co.uk.

A contract will not exist between the customer and LoNo for any sale or service concerning any product unless and until LoNo accepts their order by e mail or telephone. The acceptance will be said to be complete, and will also be said for all purposes to have been communicated to the customer, when lono sends a communication by e mail, or other means, whether or not that communication is said to have been received. All such contracts are to be interpreted in all respects in accordance with the laws of England, and the customer and LoNo will abide by the jurisdiction of the English courts.

Breakages

Orders are packed to exacting safety standards, and LoNo does its best to ensure that products arrive in an undamaged state. LoNo cannot ensure, however, a 100% safe delivery record, but we do undertake to replace any transit-damaged articles as soon as possible. Any such damage must be notified to the courier on delivery. After the courier has notified the damage to LoNo, we shall take the necessary replacement action.

LoNo will not be liable for any indirect, special or consequential damages, and associated aspects. Any liability connected with these Terms and Conditions will not exceed the price, discounted or otherwise, of the products contained in the customer’s order.

Privacy Policy

LoNo are committed to protecting your privacy. LoNo will only use the information that LoNo collect about you lawfully (in accordance with the Data Protection Act 1998).

LoNo collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

LoNo will not e-mail you in the future unless you have given us your consent.

LoNo will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information LoNo will collect about you includes:

your name

address

phone number

email address

credit/debit card details

LoNo will never collect sensitive information about you without your explicit consent.

The information LoNo hold will be accurate and up to date. You can check the information that LoNo hold about you by emailing us. If you find any inaccuracies LoNo will delete or correct it promptly.

The personal information which LoNo hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

LoNo may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Ordering

Telephone Orders - 0800 825 0035 OUR TELEPHONE ORDER HOURS ARE MONDAY TO FRIDAY (excluding Bank Holidays) - 8am to 4pm PLEASE LEAVE A MESSAGE IF NEEDED AND WE SHALL HAPPILY CALL YOU BACK

Orders will normally be delivered within two working days*

*Please see Terms and Conditions

UK Mainland only - see terms for other locations

Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Owner is available for any questions via the email address posted under the Owner's information in this document.

© Copyright Padimax Ltd, Units 1 & 2, Manchester Industrial Park, Holt Street, Newton Heath, Manchester, M40 5AX.

Registered No: 03676487

Registered Office as above.

'LoNo' and 'Drink safely...think LoNo' are Registered Trade Marks

To contact us email: info@lono.co.uk

"We have drunk the Ariel wines before and they are truly excellent."

SR, S Yorks

"...I can see why that one (Ariel Blanc) won a gold medal."

TW, Cardiff

 

Order online 24 hours a day, 7 days a week
or telephone for free on 0800 825 0035
8am to 4pm Monday to Friday

Contact


LoNo
Units 1 & 2
Manchester Industrial Park
Holt Street, Newton Heath, M40 5AX.

Tel: 0800 825 0035 (freephone)
Tel: 0161 268 8514 (geographic)
Email: info@lono.co.uk


Contact Us

Legals


© Copyright 2001-2017
Padimax Limited


LoNo is a registered trademark of Padimax Limited.


Terms and Conditions

Delivery Information

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